Software security is and will become much more important in the security industry especially as security systems begin spanning public networks. Cisco seems to be taking a proactive approach to identifying and notifying customers about software security vulnerabilities. From Security Dreamer:

Cisco uses the error reporting policy to improve its products and boost its reputation. Cisco looks for problems in its products, encourages users to report new problems through a public forum, promptly notifies customers, then fixes the problem. Now that’s a company with the welfare of its customers and its brand in mind

This provides insight into a different area of customer service than the traditional.

This entry was posted on Thursday, September 27th, 2007 at 10:43 pm and is filed under Scott, Security. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.