Via Curious Cat Management Blog,

I see building improvement capacity of the organization, which largely means building the capacity of the people, as an extremely important focus of improvement efforts. As he mentions, it is at times, important to slow down the pace of change to ensure that people can adopt and incorporate the new concepts fully. If not the improvements tend to only take effect on the surface. Improvements in results are important but it is also critical to have management improvement concepts adopted as the natural way of doing business.

I agree with this assessment. :)

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